All sales are final. We do not offer returns or exchanges on any purchases. This policy exists due to the low cost of our goods and the limited nature of our inventory. We encourage you to review your order carefully before completing your purchase.
All sales are final. We do not offer returns or exchanges on any purchases. This policy exists due to the low cost of our goods and the limited nature of our inventory. We encourage you to review your order carefully before completing your purchase.
If you receive an item that is defective or incorrect, we will make it right. Please contact us at contact@cruiz.co.nz within 7 days of receiving your order. Include your order number, a brief description of the issue, and photos if applicable.
We will review your case promptly and work with you to resolve the issue through replacement or refund at our discretion.
We accept payment in NZD only. All prices listed on our site are in New Zealand Dollars. Payment is processed securely at checkout. By completing your purchase, you authorize us to charge the payment method provided for the total amount of your order.
Orders are processed within 2-3 business days. Shipping times vary by location and are estimates only. We are not responsible for delays caused by courier services, customs, or other factors beyond our control.
Once your order ships, you will receive tracking information via email. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
We respect your privacy. Information collected during checkout is used solely to process and fulfill your order. We do not sell or share your personal information with third parties except as necessary to complete your purchase and ship your order.
Any disputes arising from your purchase will be resolved in good faith. We are committed to fair treatment of our customers. If you have concerns about your order, contact us directly and we will work to find a reasonable solution.
Our liability is limited to the purchase price of your order. We are not responsible for any indirect, incidental, or consequential damages arising from your purchase or use of our products.